Clinic details

• 6 attending physicians
• ~40 resident physicians
• 1 dietician
• 1 social worker (MSW)
• 1 pharmacist
• 2 LPNs (2 more as “transitions of care” LPNs in hospitals)
• 5 MAs

Project Description

Goal: Institute a team-based medication refill protocol.

Methods: 1) A written policy was developed and overseen by a pharmacist but executed by an LPN to screen incoming medication refill requests:

Results

As of June, 2022:

• “Light days” refill authorizations include ~50 requests, all of which used to go to physicians, with predictable delays in authorizations
• “Heavy day” is closer to ~100 requests
• No detectable change in patient satisfaction: